Warranty Guarantee
Total Door Automation Australia Warranty Guarantee
5 Year Total Replacement Warranty on
Industrial, Commercial and Gate Motors
10 Year Total Replacement Warranty on
Residential Garage Door Openers
Please read this warranty card carefully. Attach your purchase receipt
to this warranty card and keep in a safe place in the unlikely event of a
warranty service being required.
TDA Australia Technical Support:
1800 AUSTDA
Email: admin@totaldoorautomation.com.au
Total Door
Automation Australia is committed to manufacturing and supplying high
quality products. As part of this commitment, we seek to provide reliable
service and support for our goods and are pleased to provide you, the original
purchaser, with this 5 Year Total Replacement Warranty.
Total Door
Automation Australia warrants to the original purchaser of the TDA
product (Unit) that:
All TDA Products (Unit) are free from defects in materials for a period
of 5 Year from the date of purchase, Residential Garage Door Openers are free
from defects in materials for a period of 10 Year.
During the applicable TDA
Australia Warranty period, if you are concerned that the Unit may be
defective, please call our Technical Support Team on 1800AUSTDA
TDA
Australia will
provide you with:
1.
Shipping instructions for replacement.
2.
Make sure the defective part or Unit is
well-packaged and in accordance with TDA Australia‘s
shipping instructions.
TDA
Australia will, subject to your rights under the Australian Consumer Law with
respect to major failures:
1.
In relation to the failure TDA product (Unit),
replace it and ship to you at no cost.
2.
Replacement product (Unit) warranted for the
remaining portion of the original warranty period.
This TDA Australia Warranty
provides benefits which are in addition to your other rights and remedies as a consumer.
Exclusions
If our technician determines that a warranty claim is not in respect of
a failure or defect arising under or out of any exclusion detailed below, we
may, subject to your other rights and remedies as a consumer, charge you a fee
to replace and/or return the Unit to you.
This TDA Australia Warranty
does not cover any failure of, or defect in, the product (Unit) due to:
1.
non-compliance with the instructions regarding
installation, operation, maintenance and testing of the Unit or of any product
with which the Unit is used;
2.
any attempt by a person other than an qualified install
technician to change settings, repair, dismantle, reinstall or move the Unit to
another location once it has been installed;
3.
use of the Unit in conjunction with controls which
have not been supplied, or pre-approved, by
TDA Australia;
4.
problems
with, or relating to, the commercial/residential garage door or commercial/ residential
garage door hardware, including but not limited to the door springs, door
rollers, door alignment, hinges, guides, slats and drums; or
5.
problems caused by electrical faults.
If our technician attends a claim for warranty on site and the fault is
found to be the result of a non-warranty issue, TDA Australia reserves the right under these terms and conditions
to charge the Customer TDA Australia’s
current rate for service calls as at the time of the service.
If this TDA Australia Warranty
does not apply, you may have rights available to you under the Australian
Consumer Law.
Liability
Except as set out in the Australian Consumer Law (being Schedule 2 of
the Competition and Consumer Act 2010) (as amended, consolidated or replaced):
1.
all other
guarantees, warranties and representations in relation to the Unit or its
supply are excluded to the extent that TDA
Australia can lawfully exclude them; and
2.
under no
circumstances will TDA Australia be
liable for consequential, incidental or special damages arising in connection
with the use, or inability to use, the Unit, other than those which were
reasonably foreseeable as liable to result from the failure.
Note: We request that you retain your invoice as proof-of-purchase to
enable you to establish the date of purchase in the unlikely event of a
warranty service being required.